ORDERS OVER $100
Thank you for shopping with us! Here’s everything you need to know about our shipping policy:
Processing Time
Orders are typically processed and shipped within 2-5 business days after payment is received, excluding weekends and holidays.
Shipping Rates
United States: $5 Flat Rate
International: $10 Flat Rate
Estimated Delivery Time
United States: 5 – 7 Days
International: Up to 30 Days
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.
Customs and Duties (International Orders)
We offer international shipping to select countries. Delivery times may vary depending on the destination and customs processing. Please note that international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Shipping Address
Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays. We appreciate your patience and understanding in such situations.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with your delivery, please contact the carrier directly to file a claim.
Order Changes or Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us at moc.strihshurb@olleh